1. Introduction
STJ Southern Ambulance (“we,” “our,” or “us”), operating at No2f, Prof M.D. Rathnasooriya Mawatha, Galle 80000, Sri Lanka, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website at stj.lk or engage our services.
2. Information We Collect
We may collect the following personal information voluntarily provided by you:
- Full name, contact number, and email address
- Billing and payment information (processed securely through PayHere)
- Medical transport details necessary to deliver our services (e.g., destination, condition notes)
- IP address and browser information collected automatically for security and audit purposes
- Enquiry and contact form submissions
We do not store full payment card details on our servers. All card transactions are handled by PayHere, a PCI-DSS compliant payment gateway.
3. How We Use Your Information
- To process and fulfil your ambulance transport booking or service request
- To communicate with you regarding your booking, invoice, or enquiry
- To process payments and issue receipts
- To improve our website and services
- To maintain security audit logs in compliance with applicable law
- To respond to legal requests or prevent fraud
We will never sell or rent your personal information to third parties for marketing purposes.
4. Information Sharing
We may share your information only with:
- PayHere — our payment gateway partner, solely for processing transactions
- Law enforcement or regulatory authorities — when required by law
- Our dispatch team — internally, to coordinate your transport
5. Data Retention
We retain your personal data for as long as necessary to deliver services and comply with legal obligations. Security audit log data (stored in hashed form) is retained for a maximum of 90 days. You may request deletion of your data by contacting us.
6. Cookies
Our website may use essential session cookies to enable functionality (e.g., maintaining your session). We do not use tracking or advertising cookies. You may disable cookies via your browser settings; however, this may affect website functionality.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or alteration. IP addresses collected for audit purposes are stored in hashed (anonymised) form and cannot be reverse-engineered.
8. Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for non-essential communications
To exercise these rights, contact us at info@stj.lk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, contact:
STJ Southern Ambulance
No2f, Prof M.D. Rathnasooriya Mawatha, Galle 80000, Sri Lanka
Phone: 077 282 6946
Email: info@stj.lk