1. Acceptance of Terms
By accessing our website at stj.lk or using any services provided by STJ Southern Ambulance, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Services
STJ Southern Ambulance provides private ambulance services including patient transport, airport medical transfers, event medical cover, and first aid training. All services are subject to availability and dispatch capacity at the time of request.
We reserve the right to decline a service request if circumstances prevent safe or lawful delivery of care (e.g., unsafe road conditions, capacity constraints).
3. Bookings & Invoices
- Non-emergency bookings may be made via phone, WhatsApp, email, or through an invoice link sent by our team.
- Bookings are confirmed only upon receipt of full or agreed partial payment.
- All prices are quoted in Sri Lankan Rupees (LKR) inclusive of applicable charges.
- Invoice amounts reflect the service scope agreed at time of booking. Additional charges may apply if service scope changes (e.g., additional distance, extended hours).
4. Payment
- Payments are processed via PayHere, a secure LKR payment gateway accepting Visa, MasterCard, and mobile wallets.
- By making a payment, you authorise STJ Southern Ambulance to charge the stated amount to your selected payment method.
- Payment confirmation will be sent to your email address on record.
- We do not store credit/debit card information on our servers.
5. Cancellation & Refund Policy
Given the nature of medical services, our refund policy is as follows:
- Cancellations before dispatch: If you cancel a non-emergency booking before our ambulance has been dispatched, a full refund will be issued within 7 business days.
- Cancellations after dispatch: If our ambulance has been dispatched, a cancellation fee equivalent to the base charge (as stated on your invoice) will apply. Any remaining balance will be refunded within 7 business days.
- Emergency calls: Emergency transport charges are non-refundable once service has been delivered.
- Event cover: Cancellations made more than 48 hours before the event start time will receive a full refund. Cancellations within 48 hours of the event may incur a mobilisation fee.
- Training programs: Cancellations made more than 72 hours before the scheduled session will receive a full refund. Late cancellations may incur an administrative fee.
- Failed payments: If a payment fails after submission, your booking will be held for up to 24 hours. Our team will contact you to arrange alternative payment.
To request a refund or cancellation, contact us at info@stj.lk or call 077 282 6946.
6. Accuracy of Information
Customers are responsible for providing accurate information at the time of booking (patient name, contact number, destination, and any relevant medical conditions). STJ Southern Ambulance is not liable for service delays or failures resulting from inaccurate information provided by the customer.
7. Limitation of Liability
STJ Southern Ambulance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service in dispute.
8. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of STJ Southern Ambulance and may not be reproduced without written permission.
9. Governing Law
These Terms of Service are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
10. Contact
STJ Southern Ambulance
No2f, Prof M.D. Rathnasooriya Mawatha, Galle 80000, Sri Lanka
Phone: 077 282 6946
Email: info@stj.lk